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Privacy Policy

Effective Date: 04/01/26

Welcome to New Home Mortgage (“New Home Mortgage,” “Company,” “we,” “our,” or “us”). This Privacy Policy explains how New Home Mortgage LLC collects, uses, shares, and protects information obtained through our website, applications, communications, and related services.

By accessing or using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, and from third parties involved in the mortgage process.

Information You Provide

Information you voluntarily provide may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Employment information
  • Financial information
  • Property information
  • Loan inquiry details
  • Communication preferences
  • Information submitted through forms, applications, surveys, chats, or support requests

If you apply for a mortgage or financing product, we may collect additional information necessary to evaluate eligibility, process your application, and comply with applicable laws and regulations.

Information Collected Automatically

When you access our website, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Referring URLs
  • Website activity and interactions
  • Approximate geographic location
  • Cookie and tracking technology data

This information helps us improve website functionality, user experience, marketing performance, and security.

2. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, session replay technologies, and similar tracking technologies to:

  • Operate and maintain our website
  • Improve website functionality and performance
  • Understand user behavior
  • Measure advertising effectiveness
  • Personalize content and advertising
  • Support remarketing and digital advertising campaigns

Third-party providers such as Google, Meta, LinkedIn, HubSpot, and similar vendors may use cookies or tracking technologies in connection with services provided to us.

You may adjust your browser settings to refuse cookies; however, portions of the website may not function properly.

3. How We Use Information

We may use information we collect for business and commercial purposes, including to:

  • Provide mortgage and lending-related services
  • Process inquiries and applications
  • Communicate with you
  • Respond to customer service requests
  • Verify identity and prevent fraud
  • Improve products, services, and website experiences
  • Conduct analytics and reporting
  • Maintain security and system integrity
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted by law

We may also use aggregated or de-identified information for operational, analytical, and business purposes.

4. Text Messages, Calls, and Marketing Communications

By providing your contact information, you may consent to receive communications from New Home Mortgage, including calls, emails, and text messages related to:

  • Loan inquiries
  • Account updates
  • Appointment scheduling
  • Customer support
  • Marketing and promotional communications

These communications may be sent using automated technology where permitted by law.

Consent to receive marketing communications is not a condition of obtaining a loan, product, or service.

You may opt out of marketing emails by clicking the unsubscribe link included in the email. You may opt out of text messages by replying STOP.

Message and data rates may apply.

5. How We Share Information

We may share personal information with:

  • Mortgage lending and servicing partners
  • Affiliated companies
  • Technology providers and vendors
  • Customer relationship management platforms
  • Analytics and marketing providers
  • Builders, brokers, real estate professionals, or referral partners involved in your transaction
  • Government agencies, regulators, or law enforcement when required by law
  • Professional advisors, auditors, and legal counsel
  • Successors or assigns in connection with a merger, acquisition, financing, or sale of assets

We do not sell personal information in exchange for monetary compensation.

We may disclose information as otherwise permitted or required by applicable law.

SMS Consent and Mobile Information
New Home Mortgage LLC does not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
Mobile information and SMS opt-in consent are excluded from the information-sharing categories described above. SMS consent information will not be shared with third parties or affiliates for marketing purposes.
We may share information with service providers solely as necessary to deliver text messages, provide customer support, or perform services on our behalf, subject to appropriate confidentiality and data protection obligations.

6. Financial Privacy and GLBA Notice

Certain information collected in connection with mortgage products or financial services may be subject to the Gramm-Leach-Bliley Act (“GLBA”) and other applicable financial privacy laws.

Where required, consumers may receive additional financial privacy notices describing information-sharing practices and consumer rights.

7. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to us electronically.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide requested services
  • Maintain business and financial records
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, including the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of certain information
  • Limit certain uses of information
  • Opt out of certain marketing communications

We may verify your identity before processing certain requests.

To submit a request, contact us using the information provided below.

10. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”).

Subject to applicable exemptions and limitations, California residents may request information regarding:

  • Categories of personal information collected
  • Categories of sources of information
  • Business purposes for collection and disclosure
  • Categories of third parties receiving information

California residents may also request deletion or correction of certain personal information, subject to legal exceptions.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

12.  SMS and Telephone Communications

New Home Mortgage LLC may offer customers the option to receive text messages related to mortgage inquiries, appointment scheduling, loan application updates, account notifications, customer service, and other communications related to requested mortgage services.

By expressly opting in through a website form or another approved consent method, you agree to receive text messages from New Home Mortgage LLC at the mobile phone number provided.

Where separately authorized and permitted by applicable law and carrier requirements, New Home Mortgage LLC may also send marketing and promotional text messages regarding mortgage products, services, and related offerings.

Message Frequency: Message frequency varies based on your inquiries, account activity, and interactions with New Home Mortgage.

Message and Data Rates: Message and data rates may apply.

Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you may receive a final confirmation message.

Help Instructions: For assistance, reply HELP to any text message or contact New Home Mortgage at 407-606-5606 or support@newhomemortgage.com.

Consent: Consent to receive marketing text messages is not a condition of purchasing any goods or services, applying for a mortgage, or obtaining loan approval.

Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

Privacy: For information about how New Home Mortgage collects, uses, and protects your information, please review our Privacy Policy at https://newhomemortgage.com/privacy-policy.

New Home Mortgage will only send automated or marketing communications where the appropriate consent has been obtained and where permitted by applicable law.

13. Fair Lending Commitment

New Home Mortgage complies with all applicable fair lending laws and regulations, including the Equal Credit Opportunity Act and the Fair Housing Act.

We do not discriminate on the basis of race, color, religion, national origin, sex, marital status, age, disability, receipt of public assistance, or any other protected characteristic under applicable law.

14. State Consumer Rights

Residents of certain states may have additional rights regarding the collection and use of personal information under applicable state privacy laws.

Consumers may contact us to inquire about rights available in their state of residence.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted to this page with an updated effective date.

Your continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.

16. Contact Information

New Home Mortgage LLC
6900 Tavistock Lakes Blvd Ste 400, Office 445
Orlando, FL 32827

Phone: 407-606-5606
Email: support@newhomemortgage.com
Website: https://newhomemortgage.com

NMLS #2730680